CSAT Survey Email Template

What is the CSAT survey email?

Ensuring that customers have a good brand and product experience is imperative to retain them and turn them into your product or service advocates. One of the best ways to ensure this is via a customer satisfaction survey. These surveys collect feedback from your customers, which you can use to identify the loopholes and work on resolving them. CSAT surveys are an important factor that determines the success of a business.

You can use these surveys during different lifecycle stages of a customer. You don't have to start from scratch to create an engaging and compelling survey that gets you a higher response. Use Mailmodo's interactive CSAT onboarding survey template and customize it per your requirement.

Features of Mailmodo's CSAT survey email template

• Interactive embedded survey allowing recipients to submit the survey within the email without any redirects.

• Contrasting colors that grab attention.

• Dropdown menu to make it easy for the recipient to select an option.

• The template is responsive to every device.

• Prominent CTA button.

• Templates are created considering the accessibility guidelines.

• Automatically added a fallback version for email clients who don't support AMP emails.

• Add personalized fields in the subject line and within the email too.

• Collect survey responses directly in your app by integrating it with Mailmodo, including Customer.io, Calendly, Zoom, Integramoat, and more.

Check out all the integration offered by Mailmodo

How to customize this email template

Follow these steps to customize this template:

• Click on the 'Use this Template' button.

• You will be redirected to Mailmodo's email template builder if you already have an account. Otherwise, you'll be asked to sign up to customize the template.

• In the email template builder, you can try out different email layouts, add or remove content blocks, and add interactive widgets like opinion polls, dropdowns, chip buttons, etc.

• To save time and effort, we recommend selecting from our pre-made content blocks.

• Once you're finished with the editing, preview the email template on mobile and desktop. We also show how the email will look in AMP-supported email clients.

• Then, save the email template to use in your future email campaigns.

Check out our help guide to know the steps in detail